Dedicated professional with over 8 years in customer service, quality assurance, and client onboarding, delivering bilingual support and service excellence across multiple sectors.
Exceptional ability to resolve customer issues, ensuring satisfaction and loyalty through effective communication.
Proficient in evaluating and enhancing service quality to meet and exceed industry standards.
Skilled in onboarding new clients and maintaining strong account relationships to foster retention.
Effective bilingual communicator capable of resolving conflicts and managing diverse customer needs.
ERC, Teleperformance, Concentrix
Delivered bilingual customer support for clients in healthcare, banking, and technical support sectors., Conducted quality assurance evaluations to ensure compliance with customer service standards., Managed client inquiries, escalations, and provided issue resolution in English and Spanish., Supported onboarding and training processes for new agents.
Bachelor’s Degree
Technical Degree
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