This is my profileContact via CazVidJosé
Technical Support Specialist with diverse expertise in customer service and logistics
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Customer ServiceIntermediate
Handled client interactions, addressing questions and concerns to ensure satisfaction.
Technical SupportIntermediate
Provided technical assistance across different companies, resolving issues and improving user experience.
Logistics CoordinationIntermediate
Managed logistics tasks, scheduling and coordinating resources efficiently.
Client Communication & Issue ResolutionIntermediate
Facilitated effective communication to resolve client issues and enhance support quality.
Analytical ThinkingIntermediate
Applied analytical skills to identify problems and determine appropriate solutions.
Education
Bachelor’s Degree
Universidad de San Carlos de Guatemala
Completed Present
Medical Studies
Universidad de San Carlos de Guatemala
Completed 2014
High School Diploma
Colegio La Salle Antigua
Completed 2011
Languages
EnglishAdvanced (90%)
SpanishNative
Summary
Dedicated support specialist with experience in technical assistance, customer service, and logistics coordination. Skilled in client communication, problem-solving, and teamwork.
Key Achievements
- Gained experience across multiple tech support roles including Fossil Group and ADT Security, enhancing troubleshooting skills.
- Contributed to logistics coordination tasks, demonstrating organizational and communication capabilities.
- Developed service skills in client communication, issue resolution, and teamwork across multiple customer-centric roles.
Experience
CSR & Technical Support
Fossil Group
Jul 2019 - Feb 2020
Technical Support
HSA
Aug 2021 - Mar 2022
Technical Support
ADT Security
Nov 2022 - Feb 2023
Technical Support Representative
CDK Service
May 2023 - May 2024
Skills
Customer ServiceTechnical SupportLogistics CoordinationClient Communication & Issue ResolutionAnalytical Thinking
Published on CazVid - Feb 15, 2026