Experienced professional with a strong background in customer service, process automation, and systems testing across logistics, financial, and insurance sectors.
Handled customer inquiries, support, and issue resolution across logistics, banking, and insurance sectors.
Created macros and tools to automate shipping documentation and streamline operational workflows.
Tested and validated features of new operational platforms, including bug identification and reporting.
Verified documentation for insurance claims and processed financial transactions.
Crowley Shared Services
Processing customer’s final Master Bill of Lading by imputing the shipping instructions information provided to Crowley., Checking cargo details and apply rates appropriately based on contracts or open tariff rates., Development of tools and resources to improve the efficiency and time processing such as 1) Macros to automate the process of the Bill of Lading creation 2) Customer’s Location ID look up, 3) Tariff code search/verification tool., Assistance to customers with Full Container/Consolidated Cargo as well as shipment track and trace, Bill of Lading copies, payment processing, Full Container/Consolidated Cargo rate quotes, booking changes., Creation of Full Container/Consolidated Cargo bookings., In charge of testing features on new operations platform as development is in progress. Such testing include: Making sure customers’ contracts are applied appropriately and automatically on each contracted shipping route for customers. Generating testing reports. Bugs reporting. Performing “Root Cause Analysis” to identify reason of bug. Follow up developer’s input and development regarding bugs.
Blackhawk Support Services
Customer service in activation and registration of prepaid cards. Providing balance information, transaction history., Identifying suspicious activity (potential money laundry)
Heliocentric
Validating documentation for worker’s compensation and verifying all the requirements for claims were met., Uploading the documentation to the adjuster’s system for processing.
Degree in the English Language
High School Diploma
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Provided ongoing support to clients, ensuring effective communication and problem resolution.
Sykes Enterprises
Assistance to customers in their automobile financing providing balance details, interest rate calculations, payment aid., Assistance in collecting payments from customers with a “delinquent” account., Providing support to the repossessions team once an over 90-days past due account was located., Support provides to dental offices looking for insurance coverage information to their patience treatments., Helping dental providers with treatment claims; payment status, reason for no payment, claim appeals.
