Jose - Customer Support & Sales Professional in Veracruz

Proficient in resolving customer inquiries, ensuring satisfaction, and handling sensitive issues effectively.

Skilled in identifying sales opportunities, conducting product demonstrations, and closing deals.

Experienced in using spreadsheets and software to track income, expenses, and customer information.

Capable of troubleshooting technical issues and providing solutions in a customer service setting.

Began investigations into complex or sensitive complaints, identifying solutions quickly and to the satisfaction of the customer., Took advantage of several upsell opportunities with new and potential customers, resulting in a revenue increase of [Number]%., Used clear metrics to measure customer support success in order to meet the [Number]% of [Timeframe] goal., Devised novel strategies to boost customer satisfaction and achieve company objectives., Kept financial records accurate, current, and compliant by monitoring records and addressing variances.

Schedule meetings with potential and existing customers to talk about new products and services., On-site product demonstrations were conducted to highlight features, answer customer questions, and redirect customer concerns toward positive aspects.

Delivered excellent customer service., Ensured that reorders were picked and packed in a timely manner., Used [Software] spreadsheets to keep track of income, labor, and expenses, and I generated weekly reports., Was in charge of installing, aligning, and balancing new equipment., Selected orders from various stock locations., Looked for industry trends on social media and through online sources., Complied with all state plumbing codes throughout the duration of each project.