Experienced professional in healthcare, legal, and financial sectors with strong communication and technical skills.
Delivered client support via phone, email, and SMS across healthcare, banking, and travel sectors.
Handled legal customer intake for a law firm, including prequalification and communication management.
Checked, managed, and reported medical prescriptions for telehealth services.
Provided technical assistance for software including Quicken, IP telephony, and travel booking systems.
Experienced with Microsoft Office Suite, Google Apps, Outlook, Salesforce, NICE, GDS, Amadeus, Galileo, Sabre, Worldspan.
JustPoint
Legal Intake Manager (Inbound and Outbound Calling, E-mail and SMS communication) for tech enabled law firm that sought to prequalify individuals who have suffered negative side effects to their health as a consequence of the use of certain medications.
Circle Medical
Checking, managing and reporting medical prescriptions status for the company as its line of business are Medical checkups via Telehealth services for patients in the United States.
Genpact
Outbound Collections Agent for Citi Bank Credit Cards Department., Customer Care Representative for Citi Bank Debit Accounts Department.
World Connection
Technical Support for Budget Management Software Program Quicken.
CPD
Technical Support Supervisor for IP telephony account Big Earth Networks.
Atento
Travel advisor for IBM executive travelers.
Bachiller en Computación con Orientación Científica
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