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Jose
Remote Tech Support Agent with 20+ years of industry experience
Video resume
Remote tech support agents
Tech support
Contact
Monterrey, Nuevo León, Mexico
Open to remote
Available on CazVid
Competencies
Customer SupportExpert
Provided exceptional technical support and customer service across various roles and companies
Operations ManagementAdvanced
Handled team supervision and process optimization for large customer service teams
Technical SupportExpert
Resolved diverse technical issues in a support desk environment with over 20 years of experience
CRM and ERP SoftwareIntermediate
Utilized CRM and ERP tools to manage customer information and streamline workflows
Communication & SalesAdvanced
Engaged in retention, call selling, and pre-sales activities across multiple roles
Summary
Experienced in managing large support teams, providing technical assistance, and utilizing CRM & ERP systems.
Key Achievements
- Managed operations involving 12 supervisors and over 200 agents in tech support and customer service roles
- Progressed from customer service agent to operations manager across multiple companies including TechSupport and AOL
- Gained diverse experience in CRM and ERP software applications in a fast-paced environment
Skills
Customer SupportOperations ManagementTechnical SupportCRM and ERP SoftwareCommunication & Sales
Published on CazVid - Jul 3, 2025