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Purchasing Coordinator with 8+ years of operational and procurement expertise
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Competencies
Effectively negotiated pricing, terms, and contracts with suppliers to secure advantageous agreements.
Led and managed teams in customer service operations, conducting performance reviews and ensuring team productivity.
Created purchase orders, maintained inventory records, and coordinated with departments to forecast needs.
Implemented system efficiency enhancements and quality assurance programs to meet KPIs and improve operations.
Led initiatives to improve CSAT, KSAT, and ESAT scores ensuring client satisfaction in customer service operations.
Education
Languages
Summary
Experienced procurement and operations coordinator skilled in supplier negotiations, team leadership, process improvements, and client satisfaction. Adept at managing procurement cycles, optimizing inventory, and leading teams to achieve operational goals.
Key Achievements
- Supervised a large customer service team at Myitcrew LLC, ensuring quality and KPIs were consistently met and exceeded.
- Directed process improvements to enhance performance, quality metrics, and client satisfaction scores in a fast-paced environment.
- Negotiated vendor contracts and managed procurement processes, resulting in cost savings and optimized inventory management.
Experience
Purchasing Coordinator
Supervised Samsung’s customer service operations, leading a team of 4 supervisors, 2 quality analysts, and 4 floor supports., Monitored system efficiency and implemented action plans to improve performance and quality metrics., Directed process improvement efforts and quality assurance programs to...
Supervisor of Operations
Collaborated with existing vendors and identified new suppliers, negotiating pricing, terms, and contracts to secure advantageous agreements., Created and processed purchase orders accurately and on time, ensuring compliance with company policies and budgets., Maintained precise inventory records...