Experienced in delivering technical assistance, customer service, and account management across healthcare, banking, and telecommunications sectors.
Provided technical support including password resets, shared drive mapping, and troubleshooting at NTT DATA and WIPRO.
Handled customer inquiries, technical issue resolution, and account management across multiple roles.
Made outbound calls to promote services and retained customers by proposing tailored plans at AVANTIVE SOLUTIONS and AT&T.
Created and managed support tickets, cases, and email correspondence to resolve technical and service issues.
NTT DATA
Receive Inbound calls and assist a hospitals employees and patients on technical support, such as, Reseting passwords, mapping shared drives, locked accounts, printers, etc., Received and resolve self service tickets and Email tickets.
AVANTIVE SOLUTIONS
Make outbound calls to potential customers in the United States to offer them company’s services.
WIPRO TECHNOLOGIES
Assist bank associates on resetting their password, fixing tools, and making tickets when necessary.
COGNIZANT
FERRETERÍA ARTESANOS
Ingeniería en Sistemas Computacionales
High School Degree
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Led investigation into invoice deductions and discrepancies as a DRC Coordinator at Tata Consultancy Services.
Assist customer in guidance on how to use our website., Help them by creating cases for technical issues or issues with some orders in their profile.
AT&T
Received calls from customers that wanted to cancel lines on their account or change to a different phone company., Listen to the customer’s need, to create a tailored phone plan.
Tata Consultancy Services
Leader of the DRC Accounts Receivable department, investigating reasons for invoice deductions.
