Experienced restaurant and hotel manager with expertise in team leadership, customer service, and operational management in hospitality settings.
Provided high-level guest and customer support across hospitality and food service settings.
Supervised and trained staff in restaurant, hospitality, and bar environments to ensure smooth operations.
Handled guest communications, team coordination, and administrative reporting to maintain service standards.
Developed and executed local and social media marketing strategies to attract customers.
EL COLOR DEL MAÍZ
Oversaw daily operations, including inventory control, purchasing, cost management, and service quality., Implemented local and social media marketing strategies to increase customer base., Recruited, trained, and supervised staff, fostering a collaborative work environment., Designed menus and...
EXOTIC TRAVELERS / NICKELODEON HOTEL AND RESORTS RIVIERA MAYA
Elevated guest experiences, delivering unparalleled hospitality to VIP guests., Contributed to the resort's celebrated reputation.
EXOTIC TRAVELERS / EL DORADO SEASIDE SUITES
Managed a team responsible for coordinating guest arrivals of members of Exotic Travelers., Managed requests, rooming assignments, and butler assistance., Communicated with guests regarding upcoming reservations, questions or issues., Created schedules and worked with the In-house members services...
HOTEL ESENCIA XPU-HA
International Business
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Managed inventory, purchasing, cost control, and overall daily business operations.
Maintained employee personnel files, tracked all company transactions/assignments., Prepared agendas for weekly staff meetings., Implemented and trained employees on mixology and customer service., Coordinated monthly reviews for all staff members.
ROSEWOOD MAYAKOBA
Customer service, drink preparation, communicating with different departments to assure customer satisfaction.
