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Jose
Customer Service & Collection Specialist with 5+ years of experience
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Competencies
Provided customer support in various industries including finance, healthcare, and government, focusing on communication and problem-solving.
Facilitated communication between English and Spanish speakers in medical, legal, and emergency contexts.
Utilized excellent English and Spanish language skills to interact effectively with diverse clients and professionals.
Maintained customer relationships through consistent engagement and resolving issues related to account balances and services.
Fluent in English and Spanish, facilitating seamless communication in multicultural environments.
Summary
Experienced bilingual specialist with a strong background in customer service, collection, and interpretation across healthcare, legal, and financial industries.
Key Achievements
- Worked as a collection agent for PayPal Venmo, engaging with customers to recover negative balances.
- Accumulated over 3 years of interpreting experience for Cyracom, assisting in medical, legal, and government settings.
- Gained extensive customer service experience in both the United States and Costa Rica, demonstrating bilingual communication skills.