José - Quality Assurance Specialist with 15+ years in Customer Service and Sales

Applied detailed evaluations and coaching in sales and customer service calls to ensure quality standards.

Built and maintained relationships with clients, evaluated sales performance, and contributed to process improvements.

Developed and analyzed performance reports and metrics to support quality and sales strategies.

Led and mentored sales and QA teams, providing training and performance feedback.

Conducted detailed evaluations of sales calls to ensure compliance with company standards., Coached sales representatives to improve communication, follow-up, and customer engagement., Provided actionable performance reports and feedback to management., Collaborated with leadership to streamline...

Monitored and evaluated sales and customer service calls to ensure quality and adherence to KPIs., Delivered coaching sessions to increase sales performance and client satisfaction., Contributed to developing quality monitoring guidelines and performance metrics.

Oversaw QA operations for the sales division, ensuring accuracy and quality in evaluations., Trained and mentored QA staff and sales representatives on company standards and selling techniques., Identified improvement opportunities through data analysis and performance tracking., Prepared detailed...

Managed and developed relationships with business clients across multiple industries., Generated new leads, presented solutions, and negotiated contracts to drive company growth., Consistently exceeded monthly sales targets through strategic prospecting and client retention., Collaborated with...

Led a team of sales representatives, providing training, motivation, and performance feedback., Set and achieved sales targets while ensuring high levels of customer satisfaction., Collaborated with management to implement effective sales strategies and team goals.