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Customer Support Specialist with 3+ years in Telecommunications and Healthcare
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Competencies
Provided hardware and software troubleshooting for cellular devices, enhancing user experience.
Guided patients through healthcare procedures, insurance, and financial processes.
Addressed client needs in telecom and healthcare, ensuring clear communication and issue resolution.
Performed back office administrative tasks related to medical billing and patient appeals.
Utilized Mac, Android, and iOS devices for support and administrative activities.
Education
Languages
Summary
Customer support specialist experienced in telecommunications and healthcare industries, adept at troubleshooting, patient advocacy, and administrative support.
Key Achievements
- Delivered technical support to Motorola customers, resolving software issues and providing troubleshooting assistance.
- Assisted patients and families in navigating healthcare systems, providing counseling and financial guidance.
- Supported doctors with medical billing, appeals, and negotiating finances with medical vendors.
Experience
Technical Support
Provided technical support to Motorola customers with their cellular phones., Assisted them in unblocking, adding, deleting or modifying their software within their cellular system.
Patient Advocate/ Back Office
Assisted patients and their families navigate the Healthcare system by providing information, counseling and financial service assistance., Provided assistance to the doctors in negotiating their finances with medical companies., Performed back office work for patients in regards to medical billing and appeals.