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Jose Vargas's avatar
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Jose Vargas

San Salvador, San Salvador Department, El Salvador

Customer Support Specialist with 3+ years in Telecommunications and Healthcare

  • Delivered technical support to Motorola customers, resolving software issues and providing troubleshooting assistance.
  • Assisted patients and families in navigating healthcare systems, providing counseling and financial guidance.
  • Supported doctors with medical billing, appeals, and negotiating finances with medical vendors.
Technical Support
Intermediate
Provided hardware and software troubleshooting for cellular devices, enhancing user experience.
Healthcare Navigation
Intermediate
Guided patients through healthcare procedures, insurance, and financial processes.
Customer Service
Intermediate
Addressed client needs in telecom and healthcare, ensuring clear communication and issue resolution.
Medical Billing & Appeals
Beginner
Performed back office administrative tasks related to medical billing and patient appeals.
Technology Tools
Intermediate
Utilized Mac, Android, and iOS devices for support and administrative activities.

Languages

English
Spanish
See Full Skillset on CazVid
2021 - 2022
Technical Support
Atento
Provided technical support to Motorola customers with their cellular phones., Assisted them in unblocking, adding, deleting or modifying their software within their cellular system.
2022 - 2024
Patient Advocate/ Back Office
Ilucent
Assisted patients and their families navigate the Healthcare system by providing information, counseling and financial service assistance., Provided assistance to the doctors in negotiating their finances with medical companies., Performed back office work for patients in regards to medical billing and appeals.
View Complete Work History
🎓
Lincoln Technical Institute
Electronic Technician
Completed 2004
🎓
Hudson County Community College
Electricity
Completed 2005
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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