Psychologist open to new opportunities
Proficient in Inbound Customer Support for customer support tasks
Proficient in Dispute Resolution for customer support tasks
Proficient in Digital Banking Support for customer support tasks
Proficient in Call Handling (High Volume) for customer support tasks
Proficient in Problem Solving for customer support tasks
Foundever (formerly Sitel Group)
Provided general customer support for U.S.-based users. Assisted customers with account inquiries, transactions, and app-related issues. Handled disputes and sensitive financial cases following company policies. Delivered clear and professional communication in English. Maintained quality and performance standards
Teleperformance
Managed customer disputes related to digital banking transactions. Reviewed and resolved sensitive financial cases. Explained resolutions and processes clearly to customers. Worked under strict compliance and quality guidelines
Telvista
Handled inbound customer service calls. Assisted customers with account and service inquiries. Delivered effective communication in English
Atento
Provided inbound customer support. Resolved customer issues efficiently. Maintained high customer satisfaction
Psychology
