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Joseph
Operations Manager with 10+ years of logistics and client success experience
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Competencies
Managed transportation logistics, including scheduling, route optimization, and compliance.
Provided support for billing, subscriptions, and technical issues across multiple platforms.
Led onboarding processes and tailored software solutions for clients using Thryv.
Negotiated freight rates and optimized load assignments to improve operational efficiency.
Education
Languages
Summary
Experienced manager with expertise in logistics, SaaS support, and client onboarding, focused on optimizing operations and enhancing customer experience.
Key Achievements
- Managed daily logistics operations for a fleet of six drivers, ensuring DOT compliance and efficiency.
- Led onboarding and configuration of business software for new clients, enhancing their operational workflows.
- Provided technical support and troubleshooting for streaming platform users, improving customer satisfaction.
Experience
OPERATIONS MANAGER
Oversaw daily logistics operations for a fleet of six drivers, coordinating schedules, rest periods, and delivery timelines to ensure full DOT compliance and operational efficiency., Negotiated freight rates and managed load assignments, optimizing delivery routes and pickup windows to minimize...
CUSTOMER SERVICE, BILLING AND TECH SUPPORT (TICKETS/ EMAILS)
Provided customer support for STARZ streaming platform users via email and ticket-based systems, assisting with billing inquiries, subscription cancellations, and refund requests., Troubleshot technical issues across mobile apps, smart TVs, and desktop platforms to restore service functionality and...
CLIENT SUCCESS MANAGER
Lead onboarding of new clients adopting Thryv's business software, including CRM (Business Center), Online Presence Enhanced (Marketing Center), and other solutions., Partner with clients to configure software tailored to their specific business operations, ensuring a smooth setup and...