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Joseph

Customer Service & Operations Professional with 6+ years in Logistics and Software Management

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Bucaramanga, Santander Department, Colombia
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Competencies

Customer ServiceAdvanced

Proven ability to deliver exceptional customer support across diverse industries, enhancing client satisfaction.

Operations ManagementIntermediate

Experienced in managing logistics, personnel, and inventory to optimize business workflows.

Software ProficiencyAdvanced

Skilled in using Word, Excel, and PowerPoint to improve reporting, presentations, and daily operations.

Team LeadershipIntermediate

Capable of leading and managing teams to achieve operational goals and maintain high-performance standards.

Education

San Bartolome School
Completed 2019
International Business
Universidad de investigación y desarrollo

Languages

EnglishAdvanced
SpanishNative

Summary

Dedicated professional with over 6 years of experience in customer service, personnel management, and logistics. Skilled in software tools and team leadership, committed to enhancing operational efficiency and client satisfaction.

Key Achievements

  • Successfully managed personnel and inventory systems at Gordis Licrasymas, enhancing operational efficiency.
  • Streamlined internal logistics and software management processes at Teleperformance and Webhelp, improving customer satisfaction.
  • Led customer service teams across multiple companies, ensuring high-quality service delivery and client retention.
  • Developed expertise in software tools including Word, Excel, and PowerPoint to support business operations.

Experience

ADMINISTRADOR

Gordis Licrasymas
2017 - 2021

customerservice. personnelmanagement. accountingandinventories. logistics

Customerservice

Teleperformance
2021 - 2022

Softwaremanagement. customerservice. internallogistics

Customerservice

Webhelp
2022 - 2023

Softwaremanagement. customerservice

Skills

Customer ServiceOperations ManagementSoftware ProficiencyTeam Leadership
Published on CazVid - Jun 2, 2026
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