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Josh
Chat Support
Video resume
Chat Support
Contact
Quezon City, National Capital Region, Philippines
Available on CazVid
Competencies
Microsoft Office (Word, Excel, Powerpoint)
Demonstrated experience with Microsoft Office (Word, Excel, Powerpoint).
Pivot & Data Entry
Demonstrated experience with Pivot & Data Entry.
Email Communication
Demonstrated experience with Email Communication.
Data Analysis
Demonstrated experience with Data Analysis.
Feedback and Quality Guidelines
Demonstrated experience with Feedback and Quality Guidelines.
Education
Bachelor of Science
Polytechnic University of the Philippines, Manila Campus
2013 - 2014
Camp General Emilio Aguinaldo High School
2009 - 2013
St. Francis Academy
2003 - 2004
Batangas City South Elementary School
2004 - 2005
Aguinaldo Elementary School
2005 - 2009
Bachelor of Science, Information Technology
Polytechnic University of the Philippines
2013 - 2014
Summary
Chat Support open to new opportunities
Experience
Chat Support
Sequential Technology International
Jul 2019 - Jul 2020
Customer Service Representative
Concentrix Philippines
Oct 2020 - Feb 2022
Customer Service Representative
Sykes Philippines
Mar 2022 - Mar 2023
Customer Service Representative
IntouchCx Manila
Mar 2023 - Aug 2023
Quality Assurance Specialist I
Teleperformance Eastwood
Aug 2023 - Present
Quality Assurance Specialist I
Teleperformance Philippines
Aug 2023 - Present
Evaluated customer interactions, monitored performance, and provided constructive feedback to clients to ensure compliance with company standards and client expectations. Collaborating and engaging closely with the teams to identify improvement opportunities, analyze performance trends, and support continuous development initiatives.
Skills
Microsoft Office (Word, Excel, Powerpoint)Pivot & Data EntryEmail CommunicationData AnalysisFeedback and Quality Guidelines
Published on CazVid - Aug 28, 2026