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Business Analyst
Led requirements, process mapping, and UAT for cloud workflow improvements; translated needs into user stories and measurable outcomes., Increased Salesforce pipeline visibility by ~20-30% via role-based dashboards and data hygiene routines., Coordinated delivery using Jira/Confluence and virtual ceremonies; maintained documentation and release notes for globally dispersed stakeholders., Built lightweight analytics to surface KPIs (cycle time, backlog aging, adoption rates) driving prioritization and continuous improvement.
Network Operations Center Technician
Monitored enterprise systems and networks via remote tooling; triaged incidents, executed playbooks, and aligned escalations with SLAs., Cut ticket rework by ~15% by standardizing severity, categorization, and evidence capture (logs, metrics, screenshots)., Authored post-incident documentation and change window notes supporting audit readiness and distributed operational learning.
Developer
Delivered features with C#/.NET and SQL Server; collaborated asynchronously on requirements, estimates, and sprint commitments., Contributed to performance tuning and secure coding; documented technical designs and support procedures for remote teams.
Software Developer
Built a Java file-sharing application (client/server sockets) with Swing UI, JAXB-based configuration, and multi-threaded request handling; supported remote testing., Developed a secure movie rental app (Struts2/ICEfaces/Spring MVC) with Spring Security (SHA-2), cart/checkout, and Hibernate ORM; maintained distributed CI/CD.
Software Developer
Led planning for a job-hosting platform and facilitated Agile ceremonies across remote contributors., Implemented front-end and back-end features with ASP.NET MVC, Razor, Entity Framework, LINQ, SQL Server, and JavaScript libraries.
Network & OS Engineer
Provided remote installations, upgrades, and troubleshooting; coached users on maintenance, security hygiene, and clear documentation of outcomes.
Systems Technician
Diagnosed and resolved network issues using remote diagnostics; coordinated complex equipment installs and repairs with minimal onsite interaction.