Dedicated professional with extensive experience in sales, customer care, and interpretation across diverse industries. Skilled in client relationship management, sales promotion, and multilingual communication, with a proven record of achieving targets and delivering excellent service.
Built and maintained strong client relationships to enhance customer satisfaction and loyalty.
Devised and executed strategies to improve sales performance and increase revenue.
Provided accurate translation services in medical, financial, and customer service contexts for diverse client needs.
Participated in national census projects, handling data collection and processing to support research initiatives.
Empire Medical Training (Florida, USA) – DTEL Perú
Maintained and nurtured strong relationships with existing clients to ensure their satisfaction and loyalty., Actively promoted training programs and upsold premium memberships or additional services., Devised strategies to improve sales, increase revenue, and boost client retention.
Linguando - Propio
Made accurate translations and facilitated conversations between native American people and non-English speaking persons (LEPs)., Ensured LEPs privacy and confidentiality by adhering to strict professional standards and ethical guidelines during the calls.
AT&T Remote - Teleperformance
Performed an important role in the sales target for my company, reaching metrics and earning commissions six different times, over 9 months., Classified as an 'excellent representative' for many of my customers.
Interpretia
Bachellor
High-School
Ensured high-quality service delivery in various roles, including airline and restaurant settings.
Made accurate translations and facilitated the conversation between the healthcare providers and the non-English speaking patients (LEPs).
Frontier Airlines - Remote
Assured the proper information to the passengers regarding their flights, restrictions and any emergency/unexpected events.
MERCADEANDO S.A
In charge of the search for new suppliers of biodegradable paper canes and the subsequent closing of sales.
Dunkin' Donuts Store, Pittsfield - MA 01201
Provided a good experience to our customer at my store., Resolved any concerns, questions about our products., Suggested and recommended our season products.
La Lucha Sangucheria Criolla
Vital for the increase in the bonuses established by the store.
INEI (National Institute of Statistics and Informatics)
Participated in the Peruvian Census, surveying families in sector 7 of Chorrillos.
MERCADEANDO S.A
Telephone and area interviewer (Miraflores) to support projects in the CITEMarketing area., In charge of processing the resulting data., Area surveyor in different districts and in charge of processing information on the results revealed in the investigation.