This is my profileContact via CazVidJoshya
Sales and Customer Service Professional with 10+ years of diverse experience
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Competencies
Built and maintained strong client relationships to enhance customer satisfaction and loyalty.
Devised and executed strategies to improve sales performance and increase revenue.
Provided accurate translation services in medical, financial, and customer service contexts for diverse client needs.
Participated in national census projects, handling data collection and processing to support research initiatives.
Ensured high-quality service delivery in various roles, including airline and restaurant settings.
Education
Languages
Summary
Dedicated professional with extensive experience in sales, customer care, and interpretation across diverse industries. Skilled in client relationship management, sales promotion, and multilingual communication, with a proven record of achieving targets and delivering excellent service.
Key Achievements
- Consistently achieved sales targets and earned commissions six times within a 9-month period at Teleperformance.
- Maintained and nurtured client relationships, promoting training programs and upselling services at Empire Medical Training.
- Facilitated accurate medical and financial translations, ensuring confidentiality and professionalism across multiple interpreting roles.
Experience
Sales agent – Account Manager/Customer service
Maintained and nurtured strong relationships with existing clients to ensure their satisfaction and loyalty., Actively promoted training programs and upsold premium memberships or additional services., Devised strategies to improve sales, increase revenue, and boost client retention.
Interpreter (Medical - Finances - Customer Service - 911)
Made accurate translations and facilitated conversations between native American people and non-English speaking persons (LEPs)., Ensured LEPs privacy and confidentiality by adhering to strict professional standards and ethical guidelines during the calls.
Sales Agent and Customer Care (English - Spanish)
Performed an important role in the sales target for my company, reaching metrics and earning commissions six different times, over 9 months., Classified as an 'excellent representative' for many of my customers.
Medical interpreter
Made accurate translations and facilitated the conversation between the healthcare providers and the non-English speaking patients (LEPs).
Customer Service Executive (English - Spanish)
Assured the proper information to the passengers regarding their flights, restrictions and any emergency/unexpected events.
Sales executive
In charge of the search for new suppliers of biodegradable paper canes and the subsequent closing of sales.
Customer Service - USA
Provided a good experience to our customer at my store., Resolved any concerns, questions about our products., Suggested and recommended our season products.
Customer Support
Vital for the increase in the bonuses established by the store.
Data collection assistant
Participated in the Peruvian Census, surveying families in sector 7 of Chorrillos.
Assistant in the Market Research area / Collaborator in the Accounting area
Telephone and area interviewer (Miraflores) to support projects in the CITEMarketing area., In charge of processing the resulting data., Area surveyor in different districts and in charge of processing information on the results revealed in the investigation.