April 2024 - October 2024
Sales agent – Account Manager/Customer service
Empire Medical Training (Florida, USA) – DTEL Perú
Maintained and nurtured strong relationships with existing clients to ensure their satisfaction and loyalty., Actively promoted training programs and upsold premium memberships or additional services., Devised strategies to improve sales, increase revenue, and boost client retention.
January 2024 - March 2024
Interpreter (Medical - Finances - Customer Service - 911)
Linguando - Propio
Made accurate translations and facilitated conversations between native American people and non-English speaking persons (LEPs)., Ensured LEPs privacy and confidentiality by adhering to strict professional standards and ethical guidelines during the calls.
February 2023 - December 2023
Sales Agent and Customer Care (English - Spanish)
AT&T Remote - Teleperformance
Performed an important role in the sales target for my company, reaching metrics and earning commissions six different times, over 9 months., Classified as an 'excellent representative' for many of my customers.
December 2022 - February 2023
Medical interpreter
Interpretia
Made accurate translations and facilitated the conversation between the healthcare providers and the non-English speaking patients (LEPs).
June 2022 - December 2022
Customer Service Executive (English - Spanish)
Frontier Airlines - Remote
Assured the proper information to the passengers regarding their flights, restrictions and any emergency/unexpected events.
August 2021 - December 2021
Sales executive
MERCADEANDO S.A
In charge of the search for new suppliers of biodegradable paper canes and the subsequent closing of sales.
December 2019 - March 2022
Customer Service - USA
Dunkin' Donuts Store, Pittsfield - MA 01201
Provided a good experience to our customer at my store., Resolved any concerns, questions about our products., Suggested and recommended our season products.
February 2019 - April 2019
Customer Support
La Lucha Sangucheria Criolla
Vital for the increase in the bonuses established by the store.
October 2017 - November 2017
Data collection assistant
INEI (National Institute of Statistics and Informatics)
Participated in the Peruvian Census, surveying families in sector 7 of Chorrillos.
January 2014 - March 2021
Assistant in the Market Research area / Collaborator in the Accounting area
MERCADEANDO S.A
Telephone and area interviewer (Miraflores) to support projects in the CITEMarketing area., In charge of processing the resulting data., Area surveyor in different districts and in charge of processing information on the results revealed in the investigation.
