This is my profileContact via CazVidJosias
Customer Service & Sales with 5+ years of experience in telecom and support roles
Contact
Competencies
Managed customer inquiries, concerns, and provided resolution support across multiple companies.
Gained experience in soft sales, communication strategies, and marketing practices through direct customer engagement.
Assisted customers with app, browser, and technical issues, including payments and troubleshooting.
Suggested and implemented ways to improve daily workflows and efficiency in work environments.
Experienced in elevating to a trainer role, sharing knowledge and guiding new team members.
Education
Languages
Summary
Experienced in customer service, sales, and technical support across telecommunications and support industries with a focus on process improvement, communication, and training.
Key Achievements
- Promoted from Customer Service Representative to Trainer at Concentrix CVG International Holding
- Initiated and learned marketing strategies during sales role at Alorica Dominicana SRL
- Contributed to process improvements and goal achievement at Data Vimenca
Experience
Offline Agent
Exceeded the expectations by leveling up the goals and metrics, Finding ways to improve the daily work and speed up processes that needed to be improved.
Sales representative
Started a soft sales project for hotel reservations, Learned different ways of communications and marketing while working with experts on the area.
Customer Service Representative
Managed customers inquiries and concerns, Handled tasks such as ordering, tracking, and case resolution, Escalated to the floor support position and then level up as a trainer.
Appointment Setter
Learned about the medical world and skills on the radiology business, Helped patients to get their appointment for their exam, Assisted with all the preps on what needed to be done before their exam.
Customer Service Representative
Helped customers with their request for one of the biggest communications companies as Verizon, Continued studies in software developing.
Tech Support and Customer Service Representative
Helped customers with app and browser product related issues, Assisted with technical and payment issues.