Experienced in customer service, sales, and technical support across telecommunications and support industries with a focus on process improvement, communication, and training.
Managed customer inquiries, concerns, and provided resolution support across multiple companies.
Gained experience in soft sales, communication strategies, and marketing practices through direct customer engagement.
Assisted customers with app, browser, and technical issues, including payments and troubleshooting.
Suggested and implemented ways to improve daily workflows and efficiency in work environments.
Data Vimenca
Exceeded the expectations by leveling up the goals and metrics, Finding ways to improve the daily work and speed up processes that needed to be improved.
Alorica Dominicana SRL
Started a soft sales project for hotel reservations, Learned different ways of communications and marketing while working with experts on the area.
Concentrix CVG International Holding
Managed customers inquiries and concerns, Handled tasks such as ordering, tracking, and case resolution, Escalated to the floor support position and then level up as a trainer.
Contact Center Dominicana
Learned about the medical world and skills on the radiology business, Helped patients to get their appointment for their exam, Assisted with all the preps on what needed to be done before their exam.
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Experienced in elevating to a trainer role, sharing knowledge and guiding new team members.
Alorica Dominicana SRL
Helped customers with their request for one of the biggest communications companies as Verizon, Continued studies in software developing.
Modsquad
Helped customers with app and browser product related issues, Assisted with technical and payment issues.
