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Technical Support and Sales Specialist with 5+ years in Customer Service and Technology
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Competencies
Expert in diagnosing and resolving hardware and software issues efficiently across various platforms.
Skilled in delivering prompt, effective solutions while maintaining high customer satisfaction levels.
Proven ability to engage clients and close sales, particularly in solar energy and electronics markets.
Proficient in managing customer data and support tickets through CRM platforms to streamline workflows.
Education
Summary
Experienced in technical troubleshooting, customer support, and sales, with a track record of delivering solutions and driving revenue in diverse environments across Panama and the US.
Key Achievements
- Maintained and repaired technological equipment, ensuring minimal downtime across multiple roles.
- Resolved complex technical issues rapidly, enhancing customer satisfaction at Maxi Prade and Alorica.
- Successfully sold solar panel systems to US households, demonstrating strong sales and communication skills.
- Provided remote technical support and product recommendations, improving user experience for diverse clients.
Experience
Technical Support Internship
Maintenance of technological equipment using CRM systems.
Technical Support
Maintenance of technological equipment and servers., Provide quick and assertive solutions to unexpected situations., Resolve tickets through CRM systems.
Sales Representative
Sale of solar panels to households in the United States., Cold calling position.
Sales Representative / Technical Support
Technical support for Best Buy customers in the United States., Provide remote solutions and sell electronics, appliances, etc.