This is my profileContact via CazVidJosué
Customer Retention Specialist with 3+ years in Call Center Operations
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Competencies
Utilized negotiation and persuasion skills to retain clients and address concerns effectively at Qualfon.
Assessed political and social risks in Latin America, leading to strategic insights and sensitivity training.
Analyzed political data and authored detailed reports, supporting strategic decision-making.
Ensured adherence to policies and brand safety standards during content moderation and operational activities.
Applied advanced skills in Word, Excel, and PowerPoint for report writing and data analysis.
Education
Languages
Summary
Dedicated professional with over 3 years in customer retention, content moderation, and risk assessment. Skilled in negotiation, data analysis, and policy enforcement, with a focus on client satisfaction and strategic insights.
Key Achievements
- Successfully retained a high percentage of clients through objection handling, negotiation, and de-escalation techniques at Qualfon.
- Developed and delivered sensitivity training and policy compliance programs based on political and social risk analysis.
- Conducted in-depth data analysis and authored comprehensive reports on political developments across Latin America for informed decision-making.
Experience
Retentions Agent
Customer Retention, Objection Handling, Negotiation & Persuasion, De-escalation Techniques, KPI & Target Achievement