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Customer Service Specialist with 2+ years in client support and documentation
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Competencies
Handled customer inquiries and provided on-the-spot assistance to improve service quality.
Created best practices documents to streamline agent operations and enhance effectiveness.
Effectively communicated with team members and customers to resolve issues and provide guidance.
Gained familiarity in technical tools and software to assist in customer support contexts.
Knowledge of AutoCAD, Revit, Enscape, and D5 Render for architectural and rendering applications.
Education
Languages
Summary
Dedicated support specialist with experience in customer assistance and process documentation.
Key Achievements
- Provided dedicated floor support for two weeks, assisting agents during live calls
- Developed best practices documentation to improve agent handling of customer scenarios
Experience
Customer Service Representative
Delivered 2 weeks of dedicated floor support, offering immediate assistance and guidance to agents during live calls, Developed best practices documentation to help agents handle customer scenarios more effectively.