Dedicated support specialist with experience in customer assistance and process documentation.
Handled customer inquiries and provided on-the-spot assistance to improve service quality.
Created best practices documents to streamline agent operations and enhance effectiveness.
Effectively communicated with team members and customers to resolve issues and provide guidance.
Gained familiarity in technical tools and software to assist in customer support contexts.
School of university Architecture and Construction
ALORICA
Delivered 2 weeks of dedicated floor support, offering immediate assistance and guidance to agents during live calls, Developed best practices documentation to help agents handle customer scenarios more effectively.
High School Diploma
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Knowledge of AutoCAD, Revit, Enscape, and D5 Render for architectural and rendering applications.
