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Josué Castellanos's avatar
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Josué Castellanos

Guatemala City, Guatemala, Guatemala

Customer Service Specialist with 2+ years in client support and documentation

  • Provided dedicated floor support for two weeks, assisting agents during live calls
  • Developed best practices documentation to improve agent handling of customer scenarios
Customer Support
Intermediate
Handled customer inquiries and provided on-the-spot assistance to improve service quality.
Documentation & Process Development
Intermediate
Created best practices documents to streamline agent operations and enhance effectiveness.
Communication Skills
Intermediate
Effectively communicated with team members and customers to resolve issues and provide guidance.
Technical Support
Beginner
Gained familiarity in technical tools and software to assist in customer support contexts.
Proficiency in Design Software
Beginner
Knowledge of AutoCAD, Revit, Enscape, and D5 Render for architectural and rendering applications.

Languages

Spanish
NATIVE
English
ESL
See Full Skillset on CazVid
2022 - Present
School of university Architecture and Construction
2021 - 2022
Customer Service Representative
ALORICA
Delivered 2 weeks of dedicated floor support, offering immediate assistance and guidance to agents during live calls, Developed best practices documentation to help agents handle customer scenarios more effectively.
View Complete Work History
🎓
Colegio Jesus Rey de Gloria
High School Diploma
Completed 2017
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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