June 15, 2022 - Present
Billing and Payment recovery program (PRP) agent
Aeries Tech- Constant Contact
Inbound and outbound calls., Connect with the customer so they can update new payment information., Solve all questions on prices, new promotions also to keep the account active., Sales - additional features for the costumer account., Soft retention.
Aug 2020 - 2023
Serigraphy Shop
Family business
September 2018 - June 30, 2020
Customer service representative
Tata TCS- JCPeeney
Sales Inbound., Follow up existing orders., Billing, Soft retention.
January 2017 - March 2018
Customer service representative
Teletech - T mobile
Technical support for all mobile devices like cell phone and tablets for T-Mobile, Trouble shooting internet, software, billing., Sales Inbound calls.
March 2014 - October 2016
Customer service representative
Teletech - Bank of America
Checking and savings account representative, customer service around these types of accounts., Full information about billing, fees, and debit cards services., Technical support for Debit cards, cancelation, activation or issue new cards around the world.
September 2010 - August 2013
Customer service representative
Teleperformance-Comcast
Billing department, complete information about the bill, details for the Comcast monthly statements and complains., Technical support, cable-internet assistance, equipment and installation support, trouble shooting.
May 2008 - August 2010
Sales representative
Logistica de componentes
Technical support representative for DESCO, EXCELTA, CHEMTRONIX, Customer services, for the same suppliers
April 2005 - May 2008
International Buyer
Electrical Insulation Suppliers
To make the purchase of several part number according the forecast., Development of new suppliers list, this is according to an evaluation of the possible suppliers related to a new project., Experience on customer service (delivery dates, Prices, Credits, etc), I have also experience in the warehouse; I can work with inventory, incoming inspection and material delivery., I can work with quality standards like ISO-9000.
