Dedicated specialist with over a decade of experience providing exceptional customer support and technical assistance across various industries. Skilled in billing, troubleshooting, and customer retention.
Extensive experience managing inbound and outbound customer interactions, resolving questions, and providing support.
Supported troubleshooting for mobile devices, internet issues, and billing systems across multiple technology platforms.
Engaged in upselling additional services and soft retention strategies to retain customers.
Handled billing, payments, and account updates for banking, telecom, and retail clients.
Aeries Tech- Constant Contact
Inbound and outbound calls., Connect with the customer so they can update new payment information., Solve all questions on prices, new promotions also to keep the account active., Sales - additional features for the costumer account., Soft retention.
Family business
Tata TCS- JCPeeney
Sales Inbound., Follow up existing orders., Billing, Soft retention.
Teletech - T mobile
Technical support for all mobile devices like cell phone and tablets for T-Mobile, Trouble shooting internet, software, billing., Sales Inbound calls.
Industrial Engineer
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Experience in purchasing, inventory management, and working with quality standards such as ISO-9000.
Teletech - Bank of America
Checking and savings account representative, customer service around these types of accounts., Full information about billing, fees, and debit cards services., Technical support for Debit cards, cancelation, activation or issue new cards around the world.
Teleperformance-Comcast
Billing department, complete information about the bill, details for the Comcast monthly statements and complains., Technical support, cable-internet assistance, equipment and installation support, trouble shooting.
Logistica de componentes
Technical support representative for DESCO, EXCELTA, CHEMTRONIX, Customer services, for the same suppliers
Electrical Insulation Suppliers
To make the purchase of several part number according the forecast., Development of new suppliers list, this is according to an evaluation of the possible suppliers related to a new project., Experience on customer service (delivery dates, Prices, Credits, etc), I have also experience in the warehouse; I can work with inventory, incoming inspection and material delivery., I can work with quality standards like ISO-9000.
