Josue - Customer Service and Sales Specialist with 5+ years in Telecom & Hospitality

Delivered high-quality customer support across various roles, ensuring satisfaction and issue resolution.

Troubleshot internet, network, and device issues for residential and business customers.

Assisted in creating new accounts, renewals, and providing detailed product coverage information.

Mentored new hires on sales techniques, CRM, and customer interaction standards.

Ensuring that the customer that called in didn't hang up the call without making the reservation, and provided assistance booking it online., Maintained a 95% customer satisfaction score via active listening, empathy, and follow-up., Trained and mentored new hires on sales techniques, CRM...

Provided assistance through the process of reporting a lost/stolen credit card and process reissuing a new card and explained the steps to activate it without difficulties.

Provided technical support for Internet connections and home & business network connection, assistance troubleshooting the modem connections and status, router wireless connections set up and security, connections to PC, laptop and other devices in the house such as phones and tablets TV’s...

Renewed and created new accounts for homeowners who had just purchased their new/used home., Provided information on coverage for the appliances and systems that were covered in the specific house, after a purchase of the property was completed.