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Business Analyst with cross-functional expertise in operational optimization
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Competencies
Handled customer inquiries and feedback, improving satisfaction and retention across roles.
Supported operational efficiency in hospitality and corporate environments, streamlining processes.
Managed social media platforms to increase customer engagement and sales for multiple companies.
Handled financial transactions and analyzed customer feedback to inform operational improvements.
Participated in committees and provided coaching, fostering a safe and productive work environment.
Education
Languages
Summary
Versatile professional experienced in enhancing operational efficiency, customer satisfaction, and social media engagement across hospitality, corporate, and customer support sectors.
Key Achievements
- Implemented solutions reducing service time by 30% at Vos Restaurante Argentino.
- Contributed to a 20% increase in client retention through customer-focused initiatives at JH World Services.
- Enhanced sales and online engagement leading to a 74% growth at Natural Dream.
Experience
Bartender
Managed transactions accurately using a POS system, demonstrating attention to detail in financial handling., Streamlined operations by ensuring bar organization and cleanliness, which led to a 30% reduction in service time during peak hours, Collected and analyzed customer feedback to improve...
Business Analyst ( Internship)
Identifying problems and recommended actionable solutions to optimize performance and reduce costs., Collaborating with cross-functional teams to identify areas for improvement and propose actionable solutions, Managed customer interactions across digital platforms (LinkedIn, Facebook, Instagram),...
Manager Assistant, ( Internship)
Fostered a customer-focused culture, leading to a 20% increase in client retention over the internship period., Participated in health and safety committee giving initiatives, ensuring compliance and enhancing employee safety ratings by 15%., Administer instructions by Agents and customers,...
Customer Care Representative
Managed incoming customer inquiries, identifying needs and providing tailored solutions, which led to improved customer satisfaction by 15%., Generated sales leads through effective communication and problem resolution.
Manager Assistant
Supported operations, leading to on-time payroll management and improving efficiency by 12%., Managed the company’s social media platforms to boost customer engagement, resulting in a 74% increase in online and in-person sales and significantly enhancing customer Google reviews., Negotiated with...