Customer service representative with 1.5 years at Telus, specializing in billing, technical support, sales, and customer retention. Skilled in remote communication, troubleshooting, and problem-solving.
Provided support and resolution for customer inquiries and issues related to billing and technical troubleshooting
Diagnosed and resolved technical issues for telecom customers, enhancing customer satisfaction
Engaged in sales and retention activities to maintain customer base and resolve account concerns
Effective in handling customer inquiries via remote communication channels in a fast-paced environment
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Self-taught in relevant skills, demonstrating ability to learn quickly and adapt to new challenges
