Josue - Customer Service & Technical Support Specialist with 3+ years in Customer Experience

Expert in managing customer interactions, resolving issues, and ensuring high satisfaction levels in fast-paced environments.

Proficient in troubleshooting security systems and smart devices, delivering effective technical solutions.

Experience in managing recruitment cycles, candidate onboarding, and logistical coordination for large-scale projects.

Strong communication skills combined with empathy to build rapport and resolve client and candidate concerns effectively.

Technical support and customer service management via chat for logistics and delivery platforms.. Real-time order status monitoring and direct communication between restaurants and end consumers to ensure service efficiency.

Managing the recruitment cycle for Amazon candidates; reviewing profiles and supporting them throughout the hiring process.. Providing logistical coordination and telephone follow-up for candidates in Mexico, optimizing attendance rates for interviews and onboarding days.

Specialized technical support for security systems and smart alarms.. Assistance with installation, programming, and troubleshooting of security panels.