Josue - Financial Analyst with 5 years of experience in corporate finance

Tegucigalpa, Francisco Morazán Department, HondurasRemoteen

Developed financial models to support budgeting and forecasting processes.

Conducted variance analysis to improve budgeting accuracy.

Contact via CazVid

Published on CazVidOpen to remote

Summary

Dedicated finance professional with expertise in financial modeling, data analysis, and strategic planning.

Key Achievements

Collaborated with cross-functional teams on strategic planning initiatives.

Skills

Financial ModelingAvanzado

Built and maintained financial models to analyze company performance and inform decision-making.

Data AnalysisIntermedio

Utilized Excel and financial software to interpret large data sets and generate insights.

Budgeting & ForecastingAvanzado

Prepared and monitored budgets and forecasts to guide financial planning.

Cross-functional CollaborationIntermedio

Worked with teams across departments to align financial strategies and operations.

Experience

CUSTOMER SERVICE REPRESENTATIVE, TECHNICAL SUPPORT

TELEPERFORMANCE

JANUARY 2021 - AUGUST 2023

Delivered exceptional technical support and customer service to clients in a fast-paced environment., Diagnosed and resolved technical issues while maintaining a high level of customer satisfaction., Effectively communicated with customers to troubleshoot problems and provide solutions., Worked collaboratively with teams to meet and exceed customer expectations.

TEAM MANAGER CUSTOMER EXPERIENCE

ALORICA

AUGUST 2023 - JUNE 2025

Managed a team of customer service agents, ensuring high levels of performance and customer satisfaction., Developed and implemented strategies to improve team efficiency and customer service quality., Provided training, support, and performance feedback to team members., Resolved escalated customer issues with prompt and effective solutions.