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Juan
Training & Quality Support Specialist with 5+ years enhancing team performance
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Competencies
Designed and delivered training programs for operational and product knowledge enhancement.
Conducted quality evaluations and performance monitoring across multiple operational segments.
Led sales teams through coaching, KPI management, and skill development initiatives.
Supported recruitment by evaluating candidate fit and assisting staffing processes.
Utilized critical thinking to support strategic decision-making and team coordination.
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Summary
Experienced trainer and quality analyst with a focus on team development, performance monitoring, and recruitment support.
Key Achievements
- Delivered comprehensive training programs and ongoing coaching for new and existing agents at IQOR.
- Conducted performance analysis and strengthened calibration processes in roles at TaskUs.
- Led sales teams with KPI oversight and contributed to recruitment processes at IGT Solutions.
Experience
Trainer (Walmart Spark)
Delivered end-to-end training for new and existing agents, ensuring strong product knowledge and operational readiness., Provided continuous coaching and monitored performance under SMART improvement frameworks., Supported recruitment by identifying suitable profiles, evaluating candidate fit, and...
Quality Support Analyst
Conducted performance analysis across multiple operational segments to ensure alignment with quality standards., Strengthened calibration processes and supported strategic decision-making through detailed evaluations and reporting.
Supervisor (MASON)
Led a sales team through coaching, KPI oversight, and development strategies focused on boosting conversion metrics., Provided structured feedback and skill-building sessions to enhance agent performance., Contributed to recruitment operations by sourcing, screening, and assessing candidates for...