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Juan Antonio Becerra Iturbe's avatar
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Juan Antonio Becerra Iturbe

Tecámac de Felipe Villanueva, México, Mexico

Customer Service Specialist with diverse banking and call center experience

  • Handled a variety of customer inquiries and transactions in banking and call center roles.
  • Contributed to improving customer experience by focusing on reducing wait times and providing quality service.
  • Demonstrated ability to transfer knowledge and skills across different customer-facing roles.
Customer Service
Advanced
Applied in multiple roles including banking and call centers to resolve customer issues and enhance satisfaction.
Communication Skills
Advanced
Utilized in explaining products, resolving issues, and providing service with clear, courteous interaction.
Problem Solving
Intermediate
Performed research and addressed customer concerns effectively across different service environments.
Transaction Management
Intermediate
Handled various financial transactions accurately including deposits, withdrawals, and account management.
See Full Skillset on CazVid
July 2023 - January 2024
Costumer Service
Telvista
Answer inbound calls to make car reservations for the customers., Perform research and provide answers to customers to resolve their issues., Focus on reducing wait time for a better customer experience., Transfer to different departments depending on the issue., Provide a high level of customer service, sell ancillaries on each reservation., Give the customers information about their accounts.
January 2023 - July 2023
Costumer Service
TTEC
Answer incoming customer calls., Perform research and provide answers to customers to resolve their issues., Focus on reducing wait time for a better customer experience., Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed., Provide a high level of customer service, offering answers and assistance with a smile.
July 2019 - March 2022
Banker
Santander
Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, opening and closing accounts., Identify customer needs, provide information on new products and services., Provide a high level of customer service.
View Complete Work History
🎓
Universidad Mexiquense del Bicentenario
🎓
Colorado State University
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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