This is my profileContact via CazVidJuan
IT Support Specialist with over 10 years of experience across diverse technical roles
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Competencies
Proficient in diagnosing and resolving hardware, software, and network issues across various platforms and environments.
Experienced in configuring, installing, and maintaining IP networks, structured cabling, and server programming.
Skilled in providing bilingual support (English/Spanish), client communication, and technical documentation.
Competent in managing Active Directory, ERP (IQMS), and remote user support to ensure seamless operations.
Capable of installing, configuring, and maintaining various printers, operating systems, and network hardware.
Education
Languages
Summary
Juan is an accomplished IT specialist with over a decade of experience supporting diverse technical environments, including network management, user support, and system administration in bilingual settings. Adept at troubleshooting, infrastructure setup, and client communication, he consistently enhances operational efficiency and user satisfaction.
Key Achievements
- Led network failure monitoring and resolution at Tata Consultancy Services, minimizing downtime and enhancing system reliability.
- Provided multilingual technical support across global client bases, improving customer satisfaction and issue resolution times.
- Supported the deployment and maintenance of IP communication networks and structured cabling projects in Guanajuato.
- Executed preventive and corrective maintenance on pneumatic tools, ensuring operational efficiency at Atlas Copco.
Experience
Mager Incident Manager
Feild Service Tecn
Technical support in different sites in the bajio area, Support in the project transaction, Translation of documents from Spanish to English, Client support with the translation in English, Documentation and filling out tickets with ServiceNow, Teams meeting with clients in the Latin area, Monitoring and updating of KB's, Remote tools such as remote assistance and Skype, Support by Chat platform, Follow-up of user tickets
Service Desk support
Inglish/Spanish support from different part of the world, Support user and creating incident ticket with ServiceNow (SNOW), Assigning to different teams, Troubleshooting and installing printers, Reporting different incidents to the correct teams, Remote assistance and admin support, Unlock and reset passwords.
IT Coordinator
User support and account management, Access to network, Support with the ERP(IQMS), PC configuration, Support via VPN, IP and Remote Assistance, Creating new accounts with their respective email account, Assigning computer, server administration, Microsoft Exchange server, Administrating network access, Zebra and office printers support, Inventory of computer and electronics, Industrial labels and purchases, Configuring LAN and WAN, Microsoft Exchange Outlook support, Cabling and installation and configuration of stations and tablets, Coordination of suppliers, purchases and facilities, Negotiation with suppliers, Management of plant CCTV cameras and user access to the plant.
MIM / Analyst
Monitoring network failures as well as the temperature monitoring, Handling P1, P2, Technical support and service desktop support, Technical installations, Documentation and tracking tickets with ServiceNow and Remedy, Managing releases and updates thereof, Management monitoring programs such as SNMPc, Tidel, Alerton, PagerDuty, VPN support and remote assistance support, Shared folder management, Corrective and preventive maintenance schedule, Conference call handling for different failures, Unlocking of different accounts and accesses.
IT / Help Desk
User support, Resetting password, Giving access to sites and files on different network and domain, Updating hardware and software, Installing Win 7, 8, 10 operating systems, Assigning computers for users, Support Printer, industrial printers and industrial labeling, Opening new ticket and assigning P1 and P2, Cloning and configuration DELL brand PCs and laptops, Computer maintenance, Hardware and software updates, Microsoft Exchange support.
Ventedor / Tecnico
Prospecting clients and making appointments by phone and email, Business sawing, Installation and maintenance of Post-Mix and Pre-Mix machines, Product delivery and customer monitoring in Guanajuato, Querétaro and Aguascalientes.
Ing. De soporte de sistemas
Installing IP communication networks, Hardware / software, Router, Programming servers, SQL 2008, 2012, Structured cabling, PBX, Fiber optic, Installing racks equipment throughout Guanajuato, Raising ticket for follow-up and assignment.
Tecnico de servicio
Giving Preventive and corrective support to pneumatics tools, Maintenance and repairs to electrical and pneumatic torque tools, Calibration of electrical torque tools in transmission GMC plant.
Tech support
Assisting customers with advanced technical problems in English, Provide service desk support, Support with emails request, Selling Dish Network service, Collecting Dish network service charges, Adding TV packages and assisting with questions and information of PPV events and programing.