Juan

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Bogotá,Bogota D.C.,Colombia

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Competencies

Customer supportIntermediate

Demonstrated experience with Customer support.

Customer Service (Purchase and Post-purchase)Intermediate

Demonstrated experience with Customer Service (Purchase and Post-purchase).

Organizational efficiencyIntermediate

Demonstrated experience with Organizational efficiency.

Data AnalysisIntermediate

Demonstrated experience with Data Analysis.

Analyze Performance metricsIntermediate

Demonstrated experience with Analyze Performance metrics.

Education

EAFIT University

Completed 2025

Languages

enNative

Experience

Live feed Analyst

Genius Sports

March 2022 - July 2022

Monitor live data streams for potential disruptions affecting market availability., Proactively identify and address issues to ensure uninterrupted client service., Conduct comprehensive post-event analysis to identify and document any technical or operational challenges encountered during live events., Provide actionable insights to the review team to enhance future event performance., Generate regular performance reports detailing the volume of live reviews conducted., Provide clear and concise data-driven insights to inform strategic decision-making.

Skills

Customer supportCustomer Service (Purchase and Post-purchase)Organizational efficiencyData AnalysisAnalyze Performance metrics

Published on CazVid - May 17, 2026

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