Experienced customer service and project management professional with a robust background in client support, construction, and safety standards, committed to efficient operations and quality outcomes.
Provided comprehensive support to clients through inquiries, requires strong communication and problem-solving skills
Oversaw construction projects ensuring safety, timeliness, and quality with a focus on building techniques and bamboo structures
Ensured adherence to OSHA/WHS standards and safety protocols during construction activities
Applied proactive problem-solving techniques to reduce project delays and enhance team collaboration
Trained new hires on CRM tools and service protocols, improving team operational efficiency
Foundever
Resolved 100+ customer inquiries weekly via phone achieving 95% satisfaction rates, Streamlined welfare benefit applications for 200+ users, reducing processing time by 25%, Trained 15+ new hires on CRM tools and service protocols, improving team efficiency by 20%
Teleperformance
Handled 100+ calls/week, maintaining 95% service quality scores.
Accedo
Resolved 50+ customer inquiries daily, boosting sales through persuasive communication., Achieved 95% customer satisfaction by tailoring solutions to client needs.
Independent Contractor
Managed 15+ construction projects from planning to completion, ensuring adherence to safety protocols., Reduced project delays by 20% through proactive problem-solving.
High School
Technical Degree in Building and Construction
Working at Heights Safety Training
Bamboo Structures Construction
English Language Proficiency
Excel and Word Course