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Customer Service & Project Management with 5+ years of diverse experience
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Competencies
Provided comprehensive support to clients through inquiries, requires strong communication and problem-solving skills
Oversaw construction projects ensuring safety, timeliness, and quality with a focus on building techniques and bamboo structures
Ensured adherence to OSHA/WHS standards and safety protocols during construction activities
Applied proactive problem-solving techniques to reduce project delays and enhance team collaboration
Trained new hires on CRM tools and service protocols, improving team operational efficiency
Education
Languages
Summary
Experienced customer service and project management professional with a robust background in client support, construction, and safety standards, committed to efficient operations and quality outcomes.
Key Achievements
- Resolved over 100 customer inquiries weekly with a 95% satisfaction rate at Foundever
- Streamlined welfare benefit applications for 200+ users, reducing processing time by 25%
- Managed 15+ construction projects from planning to completion, improving safety and reducing delays
Experience
Customer Service Representative
Resolved 100+ customer inquiries weekly via phone achieving 95% satisfaction rates, Streamlined welfare benefit applications for 200+ users, reducing processing time by 25%, Trained 15+ new hires on CRM tools and service protocols, improving team efficiency by 20%
Customer Service Agent
Handled 100+ calls/week, maintaining 95% service quality scores.
Sales Agent
Resolved 50+ customer inquiries daily, boosting sales through persuasive communication., Achieved 95% customer satisfaction by tailoring solutions to client needs.
Managed 15+ construction projects from planning to completion, ensuring adherence to safety protocols., Reduced project delays by 20% through proactive problem-solving.