Versatile professional with over 15 years in customer service, sales, technical support, and education. Adept at building client relationships, driving sales growth, and training teams. Committed to delivering exceptional service and fostering continuous improvement.
Exceptional ability to resolve customer issues and enhance satisfaction through effective communication.
Proven success in generating leads, closing sales, and expanding customer base across diverse sectors.
Skilled in troubleshooting internet, TV, and VOIP services, ensuring quick resolution and customer retention.
Experience in training teams and managing projects, fostering teamwork and skill development.
Teleperformance GT
Upsales Internet upgrades.. Upsales Mobility service.. Technical support internet and TV service.
Land, Air and Sea Logistics
Cold calling Lead Generation.. Logistics coordinator.
World Connection S.A.
Cold calling Lead Generation.. Booking reservations for a cruise ship.. Technical support.
VXI Global Solutions Guatemala S.A.
Account: AT&T. Customer Service Representative.. Sales.
Nearsol
Bachelor’s Degree in Pedagogy
Secondary Teaching Professor in Pedagogy
High School
Middle School
Elementary School
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Background in teaching literature, philosophy, and ethics, promoting engaging learning environments.
Account: Sprint.. Collections.
Atento Guatemala S.A.
Account: DoorDash.. Customer service for food delivery.
World Connection
Customer service and technical support for a voice IP service.. Sales Representative for internet and cable service.. Sales Representative for storage units.. Sales Representative for clothes catalogue.
Colegio Técnico Industrial Luis Cardoza y Aragón
Literature. Philosophy. Moral and Ethical.
Allied Global
Hotel reservations for all around the United States and Canada.
Software Mas
Trainer, tutorials, manuals, graphic design, marketing.
NCO Guatemala
Customer service, sales representative, taking calls, T-Mobile.
24/7 Customer
Customer service representative, taking calls, Citibank.
Liceo de Ciencia y Tecnología
Computer teacher, Middle and High School levels.
NSO media
Sales Manager, trainer, financial, internet sales.
Centroamérica Al Día Magazine
Manager, graphic design, marketing.
Lasalle Centroamérica
Trainer, web updates, web design, web maintenance.
Diseño Internacional
Design, flyers, trifold, magazines, presentation cards.
Telecomunicaciones de Guatemala Telgua S.A.
Customer service, Customer satisfaction.
