This is my profileContact via CazVidJuan
Freelance Tour Guide with over 30 years in Tourism and Customer Service
Contact
Rivas, Rivas Department, Nicaragua
Available on CazVid
Competencies
Customer ServiceExpert
Delivers exceptional service, ensuring customer satisfaction and loyalty across diverse sectors.
Tourism & Hospitality ManagementAdvanced
Experienced in managing tourism operations, guide services, and hospitality coordination.
Operations CoordinationIntermediate
Skilled in planning and executing logistical activities to optimize operational efficiency.
Sales & MarketingIntermediate
Proven ability to promote services and drive sales in competitive environments.
Education
Tourism and hotel Administration
Universidad de Ciencias Comerciales
Completed 2000
Executive Training
Cudece – Procomin-Unan
November 2002
Tour guide Program
Ministerio de Turismo/Inatec
1992
Languages
SpanishNative
Summary
Juan offers extensive experience in tourism, customer service, and operations coordination. Adept at delivering memorable visitor experiences and managing logistics with a customer-centric approach.
Key Achievements
- Provided engaging and informative tours to diverse clients, enhancing visitor experiences.
- Led operations and logistical coordination for Caribex Worldwide Nicaragua over 12 years.
- Consistently delivered high-quality customer service across multiple campaigns and roles.
Experience
Tour Guide
Freelance tour guide
Octuber 2013 - so far
Operation Coordinator
Caribex Worldwide Nicaragua
November/12 - Octuber 2013
Customer Service Representative
Accedo Technologies, Target Campaign
September - November 2012
Customer Service Representative
Sitel, Cricket Broadband Campaign
February 2011 - August 2012
Sales Representative
Stream, Program Sprint Inbound
August 2009 - February 2010
Customer Service Representative
Sitel, Cricket Broadband Campaign
April 2009 - June 2010
Sales Manager
UPS Air Cargo
December 2003 - August 2008
Sales assistant
UPS Air Cargo
April 1999 - November 2003
Air Cargo Agent
Cormar AEI (Now DHL Cargo)
December 1998 - April 1999
Traffic and Cargo Agent
Iberia Líneas Aéreas de España
July 1998 - September 1998
Operation Assistant
Challenge Air Cargo
May 1996 - April 1998
International Security Agent
American Airlines
August 1994 - March 1995
Tour Guide
Various Tour Operators y NGO (clerk MunditurTours)
1992 - 1996
Sales Agent and redactor
International Publisher
1992 - Present
Tour Guide and clerk
Eco tour
1990 - 1991
Skills
Customer ServiceTourism & Hospitality ManagementOperations CoordinationSales & Marketing
Published on CazVid - Jun 2, 2026