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IT Incident & Support Specialist with 5+ years in Banking & Tech
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Competencies
Handling incident analysis, documentation, and reporting to ensure operational stability.
Provides PC and laptop maintenance, software installation, and troubleshooting support.
Prepares detailed incident reports and manages requirement documentation for banking systems.
Coordinates deployment processes and communicates incident details across teams.
Utilizes Microsoft Office tools effectively for reports, documentation, and presentations.
Education
Languages
Summary
Experienced in incident management, technical support, and documentation within banking and technology sectors with a focus on operational stability.
Key Achievements
- Analyzed and documented technological incidents ensuring accurate root cause analysis and resolution steps at Banesco.
- Managed requirement and incident reports, coordinating deployment and testing in banking environments at P&A Asociados Gerenciales.
- Standardized incident registration and reporting processes, including monthly, quarterly, and annual reports on organizational incidents.
Experience
Especialista de Incidentes y Problemas II
Analizar los incidentes tecnológicos para asegurar que no correspondan a falsos positivos (servicio fuera del horario de atención, alerta preventiva, etc.), Garantizar que los incidentes estén debidamente registrado conforme a los estándares de la organización, donde la causa raíz y la solución...
Gestor de Requerimientos e Incidencias
Levantamiento de información relacionado a los requerimientos e incidencias registradas para el core bancario., Gestionar los documentos de solicitud de requerimiento y reporte de incidencias., Coordinar con las áreas encargadas del despliegue la puesta en los ambientes prueba la solución o...