Dedicated customer support professional experienced in healthcare device troubleshooting, shipment management, and detailed research. Skilled in cross-department collaboration and ensuring compliance.
Handled patient and client inquiries through calls, emails, and texts, resolving issues and ensuring satisfaction.
Conducted research using building department and property appraiser platforms to support case resolution.
Ensured accuracy of reports and maintained HIPAA compliance during customer interactions and shipment processes.
Collaborated effectively with cross-department teams and external inspectors to facilitate case closures.
Blackstone Medical Services
Provided patient support during the Home Sleep Test (HST) process, assisting with device usage and troubleshooting., Handled inbound and outbound calls, texts, and emails., Managed UPS claims, tracked shipments, and ensured HIPAA compliance while coordinating with internal teams.
Sinapsis Ingeniería / Don Meyler Inspections
Supported U.S.-based customers with report-related inquiries., Conducted research using Building Department and Property Appraiser platforms, ensured documentation accuracy, and collaborated with inspectors and reporting teams to close cases efficiently.
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