Dedicated support specialist with over 5 years of experience in banking, telecom, and event management. Proven ability to improve processes, mentor teams, and deliver exceptional customer experiences.
Experienced in resolving customer inquiries efficiently across banking, telecom, and tech sectors.
Skilled in troubleshooting and supporting electronic devices and sound equipment.
Provided guidance and training to new team members to enhance service delivery.
Assisted in sound system setup for live performances, ensuring high-quality audio delivery.
A Una Voz
to move and setup the sound equipment used in the presentations of the musical duo “A Una Voz”.
Concentrix (Capital One Bank)
Provide information and support to the customers in regards to everything related to checking and savings accounts at Capital One Bank (open and close accounts, online access, refunds, guidance, Claims)
Concentrix (Capital One Bank)
Help the new agents with guidance and information of the bank procedures so they could solve the customer inquiries in a quicker way during the calls, to be the right hand of the Team Leader I was assigned to, and work as a supervisor depending on the requirements of the Team Leaders in general.
ASURION (AT&T)
Provide information and assistance during the insurance claim process for AT&T customers and their AT&T purchased devices (in case of damage, theft, or loss) and offering and selling AT&T’s insurance for different technological elements the customer’s might have at home.
Systems Engineering
Aptitude in Electronic Music Design and Production & Music Production
High School Diploma
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