Juan GOMEZ

Led a team of over 50 individuals in a call center, focusing on supervision, team development, and quality assurance., Supervised daily operations, meeting performance objectives, and maintaining high standards of customer service., Conducted call monitoring and quality assessments, implementing continuous improvements in team performance., Developed professional development strategies and training programs to drive team growth and skills enhancement.

Conducted meetings with clients to understand their needs and offer personalized solutions, collaborating closely with internal teams., Maintained a deep understanding of the market and competition, implementing customer loyalty programs and post-sale follow-ups to ensure customer satisfaction and promote loyalty., Used analytical tools to evaluate the performance of strategies and make adjustments to optimize results.