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Staff Quality Analyst at CONTACT POINT 360
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Competencies
Proficient in Organizational Skills for organizational skills tasks
Proficient in Problem Solving for organizational skills tasks
Proficient in Strategic Planning for organizational skills tasks
Proficient in Analytical Thinking for organizational skills tasks
Proficient in Goal-oriented for organizational skills tasks
Education
Languages
Experience
Staff Quality Analyst
To cover all operations audits, from agents to the back office proficiency., To improve the supply chain, fostering the quality on each step made by each representative., Led a team of around 25 professionals weekly to identify revenue potential and optimization as key drivers of future strategy.,...
Tech Support Representative
To collect information about the platform registration process with the customer, helping them through the activation process., To provide backup support to any other department or team member if required., To make calls to verify information and update it as needed in the company records., To...
Customer Service Representative
To bring solutions based on client's and own criteria, researching to maximize customer service satisfaction., To maintain communication and update all the information provided by business and residential customers., To handle client issues according to the client's operating...