Juan - Data Analyst with 3 years of experience in financial services

Performed data cleaning, analysis, and visualization to support decision-making.

Used SQL for data querying, manipulation, and report generation.

Created complex spreadsheets, pivot tables, and macros for data analysis.

Utilized tools like Tableau and Power BI to create dashboards and reports.

Managed a high volume of inbound and outbound customer inquiries, Resolved customer complaints efficiently, reducing escalation through effective communication and problem-solving., Trained and mentored new team members, enhancing team productivity and service quality., Developed strong customer relationships, resulting in repeat business and increased customer loyalty.

During my experience as a customer service rep in a banking campaign in which I acquired knowledge in relation with the American banking culture, I was able to handle customer’s issues with a digital wallet. It was an inbound and outbound campaign.