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Juan
Customer Service & Sales Supervisor with 10+ years in Call Center Industry
Video resume
Customer service, sales, supervisor
I have over 10 years of experience in the call center industry. From customer service, sales, B2B, and business development. Half of my career I've been in a managerial position, wether thats a supervisor, trainer or account manager. I'm always looking for a challenge, im very competitive and looking forward to expanding my skill set.
Contact
Puebla City, Puebla, Mexico
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided phone, email, and chat support, ensuring customer satisfaction and issue resolution.
Sales & Business DevelopmentIntermediate
Engaged in outbound sales, appointment setting, retention, and B2B activities to drive revenue.
Team Supervision & TrainingIntermediate
Supervised, trained, and managed call center teams, focusing on performance improvement.
Language InterpretationBeginner
Provided language interpretation services in property management context.
Summary
Experienced call center professional with over 10 years in customer service, sales, and management roles, specializing in B2B sales, team supervision, and client communication.
Key Achievements
- Accumulated over 10 years of experience across customer service, sales, and management roles
- Held managerial roles such as supervisor, trainer, and account manager for five years
- Gained diverse experience including B2B sales, outbound calling, appointment setting, retention, and language interpretation
Skills
Customer ServiceSales & Business DevelopmentTeam Supervision & TrainingLanguage Interpretation
Published on CazVid - Jul 3, 2025