Juan Carlos Bercian B.

Customer Support for Translations and Interpretations Departments., Contact clients via email and telephone., Send quotes and provide discounts when applicable.

Translated documents from English to Spanish., Applied cultural understanding to discern., Used computer-assisted translation tools., Directed multiple projects., Supervised personnel administration in TR Department., Quality control of translations, monitoring, and control of project deliveries., Performance evaluation and fulfillment of goals., Training for introductory and development processes., Carried out recruitment process.

Delivered exceptional customer service during calls., Processed payments for customer balances., Negotiate to collect balances in full., Contacted clients to discuss past due accounts, and negotiated payment plans, and solutions that met creditor and debtor needs., Achieved performance goals consistently.