Customer support specialist with extensive experience in translation, project management, and collections, committed to quality service and efficient operations.
Handled customer inquiries and provided tailored solutions in translation and collections sectors.
Directed translation projects, supervised teams, and managed deliverables to meet client standards.
Translated documents from English to Spanish, applying cultural insight and using CAT tools.
Processed customer payments and negotiated payment plans to achieve collection goals.
Day Translations
Customer Support for Translations and Interpretations Departments., Contact clients via email and telephone., Send quotes and provide discounts when applicable.
Telus International Guatemala
Barbier International, Inc.
Translated documents from English to Spanish., Applied cultural understanding to discern., Used computer-assisted translation tools., Directed multiple projects., Supervised personnel administration in TR Department., Quality control of translations, monitoring, and control of project deliveries., Performance evaluation and fulfillment of goals., Training for introductory and development processes., Carried out recruitment process.
Capgemini Guatemala
Delivered exceptional customer service during calls., Processed payments for customer balances., Negotiate to collect balances in full., Contacted clients to discuss past due accounts, and negotiated payment plans, and solutions that met creditor and debtor needs., Achieved performance goals consistently.
Sworn / Legal Translator
Bachelor of Business Administration
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Engaged with clients via email and phone, providing clear and effective communication.
