Juan - Collections Specialist at CCSI with expertise in client negotiations and team leadership

Expertise in building strong client relationships, ensuring satisfaction and loyalty through personalized service.

Skilled in negotiating payment plans and recovering overdue accounts while maintaining compliance and professionalism.

Proven ability to lead, motivate, and develop teams to achieve operational excellence and high service standards.

Proficient in Salesforce, Five9, and similar platforms to manage customer interactions and data effectively.

Managed high-volume outbound and inbound collection calls to recover past-due accounts in compliance with company and federal guidelines., Negotiated payment arrangements with clients while maintaining professionalism and empathy., Documented all client interactions in CRM systems accurately and timely., Consistently met or exceeded daily and monthly recovery goals.

Led a team of customer service agents, providing coaching, performance feedback, and support to ensure high service standards., Managed back-office operations including documentation review, policy processing, and account updates., Resolved escalated client issues with professionalism and efficiency., Trained new hires and helped develop team members’ skills through mentoring and ongoing support., Collaborated with cross-functional teams to improve workflow and enhance customer satisfaction.

Sold automotive parts and accessories to retail and wholesale clients, maintaining in-depth knowledge of product features and compatibility., Delivered exceptional customer service both in-person and over the phone, assisting clients with product inquiries, orders, and returns., Maintained inventory accuracy and processed transactions using POS and inventory management systems., Built strong client relationships, resulting in repeat business and positive customer feedback.