Juan - Data Analyst with diverse experience in data analysis, reporting, and customer service

Zapopan, Jalisco, Mexicoen

Participated in data analysis, reporting, and process optimization for USAA Bank at TCS

Created dashboards and predictive models to aid strategic decision making at CCSI

Contact via CazVid

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Summary

Experienced in data analysis, dashboard creation, and customer support with a focus on process improvement.

Key Achievements

Managed and resolved customer inquiries, leading to a 15% increase in first-contact resolution rate at Teleperformance

Skills

Data AnalysisIntermediate

Applied data analysis skills in reporting and process optimization projects.

Dashboard & Model CreationIntermediate

Developed dashboards and predictive models to support strategic decision-making.

Customer ServiceAdvanced

Handled customer inquiries across multiple channels, improving resolution efficiency.

Communication SkillsAdvanced

Effectively communicated technical and non-technical information verbally and in writing.

System Reporting & Issue IdentificationIntermediate

Experience

Data Reviewer

Tata Consultancy Services (TCS)

February 2024 - November 2024

Participated in data analysis, reporting and process optimization to improve results for USAA Bank.

Data Analyst

CCSI

September 2023 - February 2024

Focused on the creation of dashboards and predictive models for strategic decision making.

Customer Service Executive

Teleperformance

February 18, 2020 - June 2023

Managed and resolved customer inquiries through incoming calls, emails, and online chat, maintaining a high level of customer satisfaction., Provided assistance in resolving technical and billing issues, resulting in a 15% increase in first-contact resolution rate., Participated in the training of new employees, sharing best practices and strategies for handling challenging situations., Collaborated with the development team to identify and report system issues, enhancing internal process efficiency.