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Juan Guzman Labra's avatar
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Juan Guzman Labra

Zapopan, Jalisco, Mexico

Data Analyst with diverse experience in data analysis, reporting, and customer service

  • Participated in data analysis, reporting, and process optimization for USAA Bank at TCS
  • Created dashboards and predictive models to aid strategic decision making at CCSI
  • Managed and resolved customer inquiries, leading to a 15% increase in first-contact resolution rate at Teleperformance
Data Analysis
Intermediate
Applied data analysis skills in reporting and process optimization projects.
Dashboard & Model Creation
Intermediate
Developed dashboards and predictive models to support strategic decision-making.
Customer Service
Advanced
Handled customer inquiries across multiple channels, improving resolution efficiency.
Communication Skills
Advanced
Effectively communicated technical and non-technical information verbally and in writing.
System Reporting & Issue Identification
Intermediate
Collaborated with development teams to identify and report system issues.

Languages

Castellano
Fluent
Ingles
Intermediate
See Full Skillset on CazVid
February 2024 - November 2024
Data Reviewer
Tata Consultancy Services (TCS)
Participated in data analysis, reporting and process optimization to improve results for USAA Bank.
September 2023 - February 2024
Data Analyst
CCSI
Focused on the creation of dashboards and predictive models for strategic decision making.
February 18, 2020 - June 2023
Customer Service Executive
Teleperformance
Managed and resolved customer inquiries through incoming calls, emails, and online chat, maintaining a high level of customer satisfaction., Provided assistance in resolving technical and billing issues, resulting in a 15% increase in first-contact resolution rate., Participated in the training of new employees, sharing best practices and strategies for handling challenging situations., Collaborated with the development team to identify and report system issues, enhancing internal process efficiency.
View Complete Work History
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