Juan - Project Manager with 5 years of experience in IT and software development

Overseeing project planning, execution, and delivery within IT and software development domains.

Facilitating stakeholder meetings and team collaboration throughout project lifecycles.

Implementing Scrum and Kanban techniques to improve development workflows.

Preparing detailed project reports and maintaining comprehensive documentation.

Provide expert assistance with hotel, timeshare, and cruise ship reservations for members and clients., Handle inbound and outbound sales calls, offering personalized vacation planning and reservation services., Consistently meet or exceed sales targets while delivering high levels of customer satisfaction., Work in a fast-paced environment requiring attention to detail, effective communication, and strong problem-solving skills.

Resolved escalations with customers that would want to leave the company., Provided solutions and offered customers options to build loyalty and increase retention., De-escalated high-tension situations and maintained professionalism throughout., Calculated early termination fees and provided clear contract-related information.

Handled high-level support cases and ensured timely resolutions for sensitive customer issues., Collaborated with team members to develop and implement best practices across the department., Maintained customer satisfaction through professional communication and issue ownership.