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Juan
Customer Service Specialist with 3 years in contact centers
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Competencies
Provided customer support and collections, demonstrating communication and problem-solving skills.
Handled inbound calls in both English and Spanish, effectively interacting with diverse clients.
Participated in data capturing and document validation processes in recruitment and logistics roles.
Delegated tasks and supervised team operations as an Assistant Lead, enhancing team productivity.
Utilized bank and call center software tools for customer service and data handling.
Education
Languages
Summary
Experienced in handling customer interactions in English and Spanish, with a focus on service and collections. Proven leadership in team settings and adaptability to remote work.
Key Achievements
- Gained experience across customer service, collections, and operational roles
- Worked with Canadian and American clients, handling inbound calls and data processing
- Demonstrated leadership skills as a Control Center Assistant Lead by delegating and supervising tasks
Experience
Customer Experience Representative
Telephone customer service focused in the Canada area., Inbound call and bank software handling.
Market Analyst
Analysis, research and comparison of vehicles in different regions of America and Canada through web pages.
Customer Experience Representative
Inbound calls focused on customer service and collections., Training in credit with a high specialization in collecting money, for Spanish and English speakers.
Data Capturer
Recruitment in the Human Resources area., Data capturer in processes related to recruitment with high focus on document validation.
CONTROL CENTER ASSISTANT LEAD
Inbound and outbound calls targeting on the verification of processes and paperwork, highly specialized on global transport and high value cargo., Acquired the skill to delegate tasks, work in team being able to function as leader.