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Customer Support and Billing Specialist with 5+ years in financial and travel sectors
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Competencies
Provided multi-channel customer service, troubleshooting issues, and maintaining positive client relationships.
Managed billing inquiries, investigated discrepancies, and processed refunds adhering to company policies.
Utilized SQL and Microsoft Office tools to analyze data, support billing and reporting tasks.
Assisted in preparing technical reports and documentation for civil engineering project support.
Handled overdue accounts by negotiating payment plans and ensuring compliance with collection procedures.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in customer support, billing, and technical assistance across travel, finance, and engineering sectors. Skilled in troubleshooting, data analysis, and client communication.
Key Achievements
- Resolved complex billing discrepancies for a Canadian home services company, ensuring accurate adjustments and customer satisfaction.
- Handled high-stress travel support, troubleshooting platform errors and assisting customers in completing reservations during disruptions.
- Provided detailed technical support for travel platform users, guiding them through booking procedures and resolving application issues effectively.
Experience
Bilingual Travel Consultant Specialist
Assist users of a mayor travel application via phone calls, messaging, and email, guiding them on platform usage and booking procedures., Troubleshot application errors and platform issues, helping customers complete reservations and resolve problems during their trips., Provide calm, detailed...
Bilingual Billing Specialist (Back Office)
Managed billing inquiries for a Canadian home services company, resolving issues related to incorrect billing, overpayments, and refunds., Investigated client accounts, identified discrepancies, and processed accurate adjustments in line with internal policies.
Credit Card Collections & Customer Support Agent
Worked with a U.S-based financial institution, handling calls about credit card billing inquiries and overdue balances., Explained statements, fees, and payment options, and negotiated payment arrangements while maintaining a customer-focused approach., Balanced collection goals with service...
Assistant Civil Engineer (Intern)
Support the design team with project calculations, technical documentation, and reporting., Assisted with organizing and coordinating workers, contributing on-time project execution.