Juan - Sales Manager with 10+ years in Retail Sector

Develops and implements sales plans to meet targets and expand market presence.

Leads, trains, and motivates sales teams to achieve high performance.

Builds and maintains long-term relationships with key clients to ensure retention and revenue growth.

Analyzes market trends to identify new business opportunities and adapt sales strategies accordingly.

Handle customer inquiries via phone calls, addressing their doubts and questions regarding their group lawsuits., Process customer information and documentation, ensuring that every case is up-to-date in the system., Proactively reach out to customers with missing information or documentation to ensure accuracy and completeness of all case files., Uphold strict confidentiality protocols when dealing with sensitive customer information and legal documents., Work closely with the legal team to facilitate smooth case progression, sharing relevant information and updates as necessary.

Communicated clearly in written English with internal and external customers., Interpreted at appropriate language level of students., Facilitated and supported participation and social communication., Worked collaboratively to improve operations by offering ideas, identifying issues and respecting team members., Interpreted spoken and written languages other than English and vice versa.

Assisted call-in customers with questions and orders., Helped large volume of customers every day with positive attitude and focus on customer satisfaction., Resolved concerns with products or services to help with retention and drive sales., Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings., Emphasized product specifications to meet customer needs., Verified delivery schedules and processes.