Experienced in managing technical and administrative tasks with a focus on customer satisfaction and operational efficiency, leveraging skills in workflow coordination, service management, and cross-functional communication.
Delivered consultative customer service, guided clients through products, and tracked customer satisfaction.
Monitored technical requests, managed service documentation, and acted as a liaison between clients and technicians.
Handled calendar management, email correspondence, task prioritization, and documentation for multiple roles.
Assessed workflows and standardized procedures to improve efficiency during internship.
Puntonet Insuperable S.A.S – iPhonet
Managed after-sales service administration, scheduling, and coordination., Monitored technical requests, ensuring timely follow-up and resolution., Acted as liaison between clients, technicians, and managers to support service delivery., Maintained accurate documentation and ensured compliance with...
iShop Colombia – Apple Premium Reseller
Supervised store inventory, operational workflows, and service KPIs., Coordinated administrative tasks, reporting, and customer service processes., Maintained detailed records and tracked cases using CRM systems., Oversaw logistics for spare parts and warranty processing.
iShop Colombia – Apple Premium Reseller
Delivered consultative customer service and guided clients through Apple products., Prepared quotations, invoices, and managed order processing., Coordinated follow-up communication, delivery, and customer satisfaction tracking., Assisted with merchandising and promotional event organization.
Industrial Engineering
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Utilized CRM and ticketing systems to track cases, manage customer data, and support service processes.
The Elite Flower S.A.S.
Conducted workflow efficiency assessments and implemented process improvements., Standardized procedures to optimize time and resource usage., Supported administrative data collection and performance reporting.